Subject: FW: Tech Support Candidate - Pallavi Pallavi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 13:09:21 +0000

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From: Pallavi Pallavi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 9:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pallavi Pallavi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pallavi Pallavi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8988104923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Shimla
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Team lead               45000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First will check the error and check the site is it save to open

Remove cash and cookies

Try incognito mode

Rest browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth on speaker

Than turn on the Bluetooth in phone

Search for the correct device to pair

Than then connect the device to correct speaker
What according to you makes you a good candidate for customer service or technical support job? Because I have a 5 year experience in customer handling that includes US clients UK customer and ANZ customer and client
On a scale of 1 - 5 please rate your fluency in spoken English  5