Subject: FW: Tech Support Candidate - Nikhila P Nambiar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 12:38:39 +0000

Need to understand her background, looks like a good candidate so we can use her elsewhere if not good for tech support

From: Nikhila P Nambiar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 October 2021 at 7:30 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nikhila P Nambiar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nikhila P Nambiar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9496773431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      KANNUR
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check whether the network connection is fine or not.
2. If yes, I will try to reload the site
3. If the problem continues, I will check the spelling of the entered details is correct or not.
4. If the problem continues I will try for the keyword of the website and will try to get the exact website from the results.
5. If the problem continues, I will change the browser to some other alternatives and do the same process again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings
2. Tap on the Bluetooth option
3. Turn on Bluetooth
4. list of available devices will appear
5. Find out the Bluetooth speaker from those listed devices
6. Connect your phone with the speaker
What according to you makes you a good candidate for customer service or technical support job? You should hire me for this position because of my proven ability to maintain strong interpersonal relationships with several clients. I am a freelancer. So I need to create the best and attractive bids to attract my clients. I even have to convince them via phone and meetings. So I believe that I have the skillset for your need. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work
On a scale of 1 - 5 please rate your fluency in spoken English  4