Subject: English Language Test - Aileen Soriano
From: Aileen Soriano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 08:30:20 -0400

| | Foreign Language Screening Test

Name | Aileen Soriano    /  (63) 09357225676    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Buyer,

I hope your doing well. I am sorry for confusing, I have check on my resources that your address is wrong,  for now we will coordinate this to our pertinent team to cancel the order,  any payment will automatically refunded, you may placed an order again by checking  the correct details, thank you. Please let me know if there's anything we can help.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Good Morning. We are very sorry to hear that, please give us 24-48 hours to investigate the issue in our end, rest assured we will get back to you as soon as I check the data in my end.

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