Subject: FW: Tech Support Candidate - Alok Ghosh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 12:05:56 +0000

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From: Alok Ghosh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 October 2021 at 12:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Alok Ghosh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Alok Ghosh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9910877431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Barclays        Business y      Serving
Previous Employer 1     Tcs     Network associate       2016-2017
Previous Employer 2     American express        Ccp     2014-2015
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check internet connection, whether any other site is opening, web browser version, reset browser by clearing history, cache and cookies, checking whether the site is among non accessible website
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Ensure the speaker is powered on with Bluetooth, in the settings of the mobile phone need to enable Bluetooth search for available de ices, select the device we need to connect, click on pair, once done the speaker will confirm pairing successful or not, once done simply play
What according to you makes you a good candidate for customer service or technical support job? Skilled for customer service and technical, know how to sort customer issues, while developing good rapport, acknowledge customers issue
On a scale of 1 - 5 please rate your fluency in spoken English  5