Subject: FW: Tech Support Candidate - Akash Deep Maurya Akash
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 11:49:09 +0000

Looks good, check him

From: Akash Deep Maurya Akash <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 October 2021 at 4:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akash Deep Maurya Akash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Deep Maurya Akash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9554501387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 75, Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Printers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl technologies        Senior Analyst  December        34,000
Previous Employer 1     Wipro Ltd.      Senior Associate        July, 2019      25,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check the internet connection and then check some settings with the TCP/IP settings or Internet settings.
Later on, I will check Browser settings and do a reboot to the system.
After that also If it doesn't work, will check on a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth on both - Speaker and Mobile Phone. Then , Search for the Bluetooth Speaker on Mobile in available devices.
Pair with speaker from mobile and and connect.
What according to you makes you a good candidate for customer service or technical support job? I have worked with international customers/clients for 4 years now. I have worked in technical support from 4 years and troubleshooting on multiple devices like printers, registers, computers etc.
I was a top performer among more than 100 team members in the project for best customer and technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4