Subject: FW: Tech Support Candidate - Ashish Saxena Ashish
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 11:45:58 +0000

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From: Ashish Saxena Ashish <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 8 September 2021 at 1:19 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashish Saxena Ashish

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashish Saxena Ashish
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599217153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 137 noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SAM, NOC, ITSM
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact Software governance Analyst     Presently working       35000
Previous Employer 1     Capgemini       Sr. Analyst Software Engineer   Aug 2020        32000
Previous Employer 2     Sopra steria    Infrastructure Engineer Nov 2019        28000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 check if website is down or not
2 check on different browser
3check website in different machine
4 restart machine
5 disable antivirus temporary
6 will check no control parental control enabled
7 run antivirus scan
8 ensure  is turned on
9 browser reset
10 reset modam Or router
11 flush dns
And many more

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on both Bluetooth of speaker and mobile
Then search for bluetooth name on mobile device
Pair it and we will be good to go.
Sometimes it ask for pass code otherwise it's done.
What according to you makes you a good candidate for customer service or technical support job? Perseverance, patience, flair of hospitality, customer delight, customer satisfaction and many more
On a scale of 1 - 5 please rate your fluency in spoken English  5