Subject: FW: Tech Support Candidate - Deepak Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 11:43:04 +0000

Check his spoken English

From: Deepak Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 October 2021 at 7:08 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi South
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Nutrabay.com    Senior customer support agent   Still working   27000
Previous Employer 1     American Express        Business analyst        June 2020       27000
Previous Employer 2     Hotel Double tree by Hilton     Travel desk executive   January 2020    21000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will refresh the page and check all the details I put on the search bar are correct or not.

Then I will check my internet connection if the connection is okay then I will try to auto troubleshoot the issue.

If still it doesn't work then I will switch off the system and restart it again and check all the wires are correct.

Still if am unable then I will contact my internet service provider and request him to check my connection.

After getting the confirmation from the service provider I will be able to check the requested website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth on both the devices

Start pairing

Connect them and start enjoying
What according to you makes you a good candidate for customer service or technical support job? I don't have any such particular experience in the technical support but I can easily handle the situation with my previous experiences
On a scale of 1 - 5 please rate your fluency in spoken English  3