Subject: FW: Tech Support Candidate - Priyanka Verma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 11:40:42 +0000

First round

From: Priyanka Verma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 1 October 2021 at 7:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Priyanka Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Priyanka Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8826836326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienerziser      Ju Engineer Tech Support        3 dec
Previous Employer 2     MetLife Sr Insurance Associate  30 Aug
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I have to find out what is the error if it is related to internet then I will check the internet connection should be connected property and internet speed if it is properly connected and still showing the same error then will check with another internet source. If we are getting some other error then will check with another browser also check by clear cache data and reset browser settings by default.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to phone settings> turn on bluetooth search to pair with new device> also turn on bluetooth speaker>pair device with phone>connected
What according to you makes you a good candidate for customer service or technical support job? I am enthusiastic , quick learner and passionate towards my work. I can juggle multiple task at once.i complete my task always on time and never keep it or postpone for another day.
On a scale of 1 - 5 please rate your fluency in spoken English  4