Subject: Re: Tech Support Candidate - Muskan Thapa
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Mon, 4 Oct 2021 11:02:07 +0000

His written English is pathetic, why should interview him? Also, Harpreet have u spoken to this guy? If yes, where is your feedback about him? When u send a candidate for next round of interview, please be sure to write your feedback as well in it.

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 2 October 2021 at 4:32 PM
To: Abhishek Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Muskan Thapa

Hi Abhishek,

Please check this candidate for EPOS

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Sep 30, 2021, at 10:01 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Muskan Thapa
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7889372518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jammu
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCl     Network analyst 31 October      15500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we need to check is internet is working fine.
Second we should change the browser and also clear the history of the browse
And last thing we should we try to login at incognito window.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth of the speaker and Phone and than pair the device
What according to you makes you a good candidate for customer service or technical support job? Good listening skill,
Good communication skill.
Problem solving,
Know how to convinced user
On a scale of 1 - 5 please rate your fluency in spoken English  4