Subject: Tech Support Candidate - Pantula Sandeep
From: Pantula Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 02:32:13 -0400

| | Tech Support Test

Name | Pantula Sandeep
E-mail | [email-masked]
Phone Number | (91) 8586832050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM India Pvt Ltd | Application support engineer | 05/08/2019 | 35000
Previous Employer 2 | Indian Infosec Consortium | Social media manager | 25/06/2015 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if my PC is connected to the internet, Clear the cache and cookies, delete the browsing history and restart the browser and I will be trying again. If the error still persists will proceed according to the error appeared on screen.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth option in mobile settings> turning on the speaker>scan for the device for the speaker name on the available device>click on connect or pair and wait for it to connect.
What according to you makes you a good candidate for customer service or technical support job? | One must have the ability to hear the query of the customer patiently and willingness to fix the issue without getting stressed.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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