Subject: Tech Support Candidate - Lalit gupta
From: Lalit gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 00:50:24 -0400

| | Tech Support Test

Name | Lalit gupta
E-mail | [email-masked]
Phone Number | (85058) 28965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I restart the system because most of the problem overcome from restart but it doesn't work then I will check the internet connection if the network connection is properly working then I will check if the Website is Down for Everybody or Just Me. search "Down for everyone of just for me" on google and click on the first link then in search bar tab enter the website link and click on the search button  if it shows "It's just you" it means the website is up and if it shows "It's for everyone" it means that the website server error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly swipe down from the top of the screen. Make sure Bluetooth on. Then touch and hold Bluetooth icon. In the list of paired devices, tap a paired but unconnected device. Then when your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? | I think a technical support specialist should have the ability to remain calm and focused. We often provide the first impression regarding support and have to represent the company to customers and other employees.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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