Subject: Tech Support Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 13:00:39 -0400

| | Tech Support Test

Name | Priya Singh
E-mail | [email-masked]
Phone Number | (+91) 8765660675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | IT Analyst | | 3Jan'2022
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the webpage
2.Clear Cookie and Cache
3. Check browser is up to date
4.Restart the web browser
5.Try another web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker
2.Make it enabled to search new devices
3.Turn on the Bluetooth from the mobile
4.Search the Bluetooth speaker by its name
5.Once searched click on connect from the mobile
6.Ready to use

What according to you makes you a good candidate for customer service or technical support job? | I have been working for the same role from past 5.6 years and have good understanding of customer dealing .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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