Subject: Tech Support Candidate - anmol sinsinwar
From: anmol sinsinwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 06:21:30 -0400

Tech Support
Test

Name

anmol
sinsinwar

E-mail

[email-masked]

Phone Number

(91) 9910043993

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

WIPRO HR SERVICES

BENEFITS
OPERATIONS ADMINISTRATOR

IMMEDIATE JOINER

2053.00

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. RESTART MY DEVICE

2. MAKE SURE THE INTERNET CONNECTION WORKS

3. MAKE SURE SEARCH RESULTS LOAD PROPERLY

4. IF THEN ALSO SEARCHING DOESN'T WORK, THEN THERE'S REASON TO BELIEVE THAT
YOU'RE NOT CONNECTED TO THE INTERNET. FIX THE CONNECTION ISSUE BEFORE
PROCEEDING.

5. CHECK IF THE WEBSITE IS DOWN FOR EVERYBODY OR JUST ME

6. IF IT IS JUST FOR ME, THEN CONTACT THE INTERNET (BROADBAND TEAM TO FIX THE
ISSUE).

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. GO TO SETTINGS IN THE MOBILE PHONE.

2. TAP THE BLUETOOTH OPTION

3. TURN OBN THE BLUETOOTH

4. A LIST OF AVAILABLE DEVICES WILL APPEAR

5. IF YOUR SPEAKER IS NOT LISTED, PRESS THE BUTTON ON YOUR SPEAKER, THAT MAKES
IT DISCOVERABLE- IT'S OFTEN A BUTTON WITH A BLUETOOTH SYMBOL ON IT

6. ON YOUR MOBILE SELECT YOUR SPEAKER (IT MIGHT BE A RANDOM PRODUCT NUMBER BUT
SHOULD HAVE THE SPEAKER'S BRAND NAME LISTED) AND THAT'S IT, YOU ARE
CONNECTED.

What according to you makes you a good candidate
for customer service or technical support job?

1.
PROBLEM SOLVING SKILLS

2. CLEAR AND CRISP COMMUNICATION

3. PRODUCT/ SERVICE KNOWLEDGE

4. STRONG TIME MANAGEMENT

5. HONEST

On a scale of 1 - 5 please rate your fluency in
spoken English

5