Subject: Tech Support Candidate - Prachi Tiwari
From: Prachi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 06:02:19 -0400

| | Tech Support Test

Name | Prachi Tiwari
E-mail | [email-masked]
Phone Number | (110062) 9889661684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | GET | 16 Dec | Unpaid
Previous Employer 1 | Vijsun Analytica | Content Writer | 22 Feb | 10000
Previous Employer 2 | E-Global Soft Solutions | Content Writer | Till now | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, if I'm unable to open a website, I will close it down and refresh my computer. Then, again I will visit the website. If it is still not working, I will check my internet connection and if there would be an error in connectivity I will fix it  and open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on my Bluetooth speaker.
2. Invoke the Settings app on my phone.
3. Under the settings tab, open the connected devices tab and enable the Bluetooth.
4. Then, tap on on the Pair New Device option (if  connecting bluetooth for first time).
5. Look for your Bluetooth speaker's name and click on it. Your Bluetooth speaker will get connected shortly.

What according to you makes you a good candidate for customer service or technical support job? | I think I'm a perfect fit for this position due to my skills and knowledge in this field. Plus, I have relevant educational background and I'm very passionate for this opportunity. I'm confident and can work independently as well as in team.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |