Subject: Tech Support Candidate - Suraj Maurya
From: Suraj Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 15:04:38 -0400

Tech Support
Test

Name

Suraj
Maurya

E-mail

[email-masked]

Phone Number

(+91) 9897949666

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aton solar international Pvt. Ltd.

Technical Support
Excutive

4 April 2021

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart My Device

2. Make Sure the Internet Connection Works

Make sure search results load properly.

3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find Pair a new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Thank you for the opportunity to apply for the Technical
support excutive role at your company. After reviewing your job description,
it’s clear that you’re looking for a candidate that is extremely familiar
with the responsibilities associated with the role and can perform them
confidently. Given these requirements, I am certain that I have the necessary
skills to successfully do the job adeptly and perform above expectations.

I am a college graduate (7.83 GPA, Bachelor of Technology in Mechanical
engineering) from Dr. A. P. J. Abdul Kalam Technical University, Lucknow.
Throughout my academic career, I was consistently praised as result-oriented by
my professors and peers. While working on academic and extracurricular projects,
I developed proven problem-solving, research, and management skills, which I
hope to leverage into the Mechanical Engineer role at your company.

On a scale of 1 - 5 please rate your fluency in
spoken English

3