Subject: Tech Support Candidate - Mahua Kar
From: Mahua Kar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 14:11:57 -0400

| | Tech Support Test

Name | Mahua Kar
E-mail | [email-masked]
Phone Number | (91) 8335870861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur City 2, Noida Extension
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Delivery Manager | Currently Working | 60
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below mentioned sequential steps:
1- Check the URL for mistakes
2- Check my internet connection
3- Check for pop-up blocker
4- Check for proxy/VPN requirement
5- Check for alternate browser/system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Make the bluetooth device available by turning on the power.
2- Check if mobile device’s bluetooth is on by going to Settings->Bluetooth
3- As per the list of available bluetooth devices, select the correct device name
4- Once automatic pairing us completed the connection is successful (sometimes passcodes are required to start pairing of devices).

What according to you makes you a good candidate for customer service or technical support job?

Any candidate with the affinity to comprehend the task is good for customer facing role. Be a good liaison between organisation and customer is the key as the candidate must align customer requirement and organisation deliverables towards a common value.
For technical support job, having a good knowledge of the process and knowing the finer points are added points. For this role understanding the basic concepts is the key as it helps a lot in day to day job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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