Subject: Tech Support Candidate - Priya Kumari
From: Priya Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 11:02:08 -0400

Tech Support
Test

Name

Priya
Kumari

E-mail

[email-masked]

Phone Number

(91) 8340716782

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT LTD

Traning Co-ordinator

18000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.First,lets figure out where the problem is

A)checked internet is connected or not.and then after check the speedtest.net If
network is connected then will check the further steps:- .

2.The problems only happens with certain websites,

a)Try clearing Firefox's cookies and cache;

1.Click on the menu button to open the menu panel.

2.Click History and select clear recent histro

3.In the time range to clear;drop down,select everything.

4.Below the drop down menu,select both cookies and cache.

5.Then after click on it Ok.

After clear the cache and histroy then after its not working a sites Launch
another browser,like internet explorer,and try to open the site you were having
problems with and another browsers sites are working so we can check firefox
proxy settings .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Being
responsive with positive attitue, taking accountability & ownership,
understanding Customer issues as a partner and providing proactive cost
effective and best solutions towards the problems before the Customer realizes
would definitely differentiate you from others.

On a scale of 1 - 5
please rate your fluency in spoken English

5