Subject: Tech Support Candidate - Dimple Dawra
From: Dimple Dawra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 10:45:48 -0400

| | Tech Support Test

Name | Dimple Dawra
E-mail | [email-masked]
Phone Number | (91) 9643063077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv India | Market Research | | 29
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear the browsing history, try different browser, Check the block and can try the connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Click on Bluetooth option
3. Right slide to turn on the bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Listening and understanding the situation
3. Empathy
4. Try to provide the best solution and options

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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