Subject: Tech Support Candidate - Basant Karn
From: Basant Karn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 09:51:22 -0400

| | Tech Support Test

Name | Basant Karn
E-mail | [email-masked]
Phone Number | (+91) 9155577700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
MS Office and Internet

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks Education India Private Limited | Sr Customer Relationship Executive | 31st July 2021 | 26400
Previous Employer 1 | Mega Cabs Private Limited | Team Leader | 31st Mat 2020 | 24000
Previous Employer 2 | Karlo Automobiles Private Limited | Sales Executive | 30th April 2013 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check by opening another website so that I can know whether my internet connection is fine or not. If any other website is opening, it means my internet connection is fine then after that I will clear my browser data and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Switch on the Bluetooth of the speaker
2. Switch on the Bluetooth of the Mobile phone
3. A list of available devices will appear on the mobile phones
4. On the mobile phone select the speaker (it might be a random product number but should have the speaker’s brand name listed) Tap the name and the smartphone will establish a connection to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help, show to customers that you understand their frustrations by sympathise them and give best options and recommendations to help the customer to satisfy their needs. Also, Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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