Subject: Tech Support Candidate - Avinash Parashar
From: Avinash Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 09:05:58 -0400

Tech Support
Test

Name

Avinash
Parashar

E-mail

[email-masked]

Phone Number

(91) 8860667708

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Barh Moholla, Old
Faridabad

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini

Previous Employer 1

Virus eraser

Previous Employer 2

Honeywell

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to open the same website on the
different browser if still not working then try to reset the web  browser and
also check the adblock setting and add on web browser and i will also check the
firewall settings of computer and try to reboot the computer .

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker and check the settings select
visible to all devices

open bluetooth in phone and check the available device and recognise the new
bluetooth device name and select the option to connect it will take 2 minutes
device will connect

What according to you makes you a
good candidate for customer service or technical support job?

I am humble ,polite and positive in every situation and try to
resolve issues with SLA and take care of customer and business equally .

Good technical skills and fluent English are my strength

On a
scale of 1 - 5 please rate your fluency in spoken English

5