Subject: Fwd: Tech Support Candidate - Muskan Thapa
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 2 Oct 2021 04:02:05 -0700 (MST)

Hi Abhishek, 

Please check this candidate for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 30, 2021, at 10:01 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Muskan Thapa 
E-mail 	[email-masked] 
Phone Number 	(91) 7889372518 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Jammu 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCl 	Network analyst 	31 October 	15500 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check is internet is working fine. 
Second we should change the browser and also clear the history of the browse 
And last thing we should we try to login at incognito window. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth of the speaker and Phone and than pair the device 
What according to you makes you a good candidate for customer service or technical support job? 	Good listening skill, 
Good communication skill. 
Problem solving, 
Know how to convinced user 
On a scale of 1 - 5 please rate your fluency in spoken English 	4