Subject: Tech Support Candidate - Arun Bisht
From: Arun Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:57:20 -0400

Tech Support
Test

Name

Arun
Bisht

E-mail

[email-masked]

Phone Number

(+91) 8368098781

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Rohini Sector 23

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CY Future India

Desktop Support

Currently
Working

21,000

Previous Employer 1

APL Computer

Field Support

17-March-2020

12000

Previous Employer 2

Jetking

Lab Technitian

4-Jan-2018

8000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If this type of issue comes, we can delete
cookies from the browser and the second thing is we have to reset internet
security setting also. In most of this types of cases, this troubleshooting
works, but if the issue is not resolved, we can transfer this issue to network
security, because some websites can blocked in office network

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1). Start Bluetooth speaker

2). Enable Bluetooth in mobile phone. It will search nearby Bluetooth device

3). When the Bluetooth speaker name found in mobile, we can pair Bluetooth
speaker to mobile phone.

4). The Bluetooth speaker has been connected to Mobile phone

What
according to you makes you a good candidate for customer service or technical
support job?

The positive attitude towards customer and
willingness to help someone by providing the correct resolution or information.
Maintaining professional relationship with the customer. good communication
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

3