Subject: Tech Support Candidate - Kavya Sree
From: Kavya Sree <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:44:34 -0400

| | Tech Support Test

Name | Kavya Sree
E-mail | [email-masked]
Phone Number | (99617) 61202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kozhikode
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inshorts | Community support specialist | Today | 25000
Previous Employer 1 | Pleasant english school | Teacher | March 2021 | 11000
Previous Employer 2 | Ctv | Reporter | March 2021 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh the window. Will check the network.Will restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Take the settings menu.
Select connectivity.
Turn on bluetooth.
Above steps are to be done in the mobile phone.

Then switch on the speaker.

Now look search the name of the speaker in the section  of bluetooth in the mobile phone.
Pair it .
Connect it.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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