Subject: Tech Support Candidate - Shubham Khan
From: Shubham Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:19:12 -0400

| | Tech Support Test

Name | Shubham Khan
E-mail | [email-masked]
Phone Number | (91) 7697531464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | House No. D43, Global Park, Harda Bypass Road, Hoshangabad, Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Youtube | Writer | 28/12/2020 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and see if you can load another website. If you can open another site then skip the problem as it is only happening with the particular website, and if you can't able to open another site then launch another browser and try to open the site which was having a problem if the site works in another browser then the previous browser is facing some problem and if the site doesn't work in another browser then check the network connection and if everything is alright then try to clear cookies and cache of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn on your Bluetooth speaker and bring it to Bluetooth mode after then turn on bluetooth on your mobile and then connect it. If a password is asked during the connection then tell password or else your device connects directly
What according to you makes you a good candidate for customer service or technical support job? | As my communication skill is good and I have technical ideas which make me more confident to work in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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