Subject: Fwd: Tech Support Candidate - Himanshu Saras
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 2 Oct 2021 03:17:04 -0700 (MST)

Hi Abhishek, 

Please interview this person for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Dec 22, 2020, at 1:55 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Himanshu Saras 
E-mail 	[email-masked] 
Phone Number 	(91) 9999795569 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Sahibabad 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact 	Process developer 	March 2020 	27k 
Previous Employer 1 	Encore capital group 	Debt collector 	July 2018 	27k 
Previous Employer 2 	KHS Pvt ltd 	Sr executive 	March 2017 	23k 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- We will try to open the website in a Google Chrome or any other browser. 
2- We will check internet connectivity by running other websites like Google or youtube. 
3- We will clear caches. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- We I'll power on bluetooth on mobile and on speaker. Then we will scan the devices andThen we will we will chose available device by the name of that particular device name and connect it. 
What according to you makes you a good candidate for customer service or technical support job? 	1- I have good communication skills. 
2- I can understand US and UK accent and I can speak to them fluently. 
3- I am a good active listener. 
4- I am a quick learner. 
5- I am a team player. 
6- I have knowledge of excellent customer service skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5