Subject: Tech Support Candidate - Sunil Vishwakarma
From: Sunil Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:14:20 -0400

| | Tech Support Test

Name | Sunil Vishwakarma
E-mail | [email-masked]
Phone Number | (90523) 54091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check the types of error.
We have to check the Net connection and website name whether we have entered correct or incorrect.
We have to delete all the temporary files and delete delete the cookies.
We have to check browser and try to open in another browser ie. Chrome, Internet Explorer etc if we unable to open in one particular browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have to switch on the bluetooth from my phone and also switch on the bluetooth. After that our phone automatically scan the bluetooth device name we also can scan the bluetooth device name manually and post appearing of device name we have to select the device name and connect.
What according to you makes you a good candidate for customer service or technical support job? | According to me by providing best service to the customer ie. Resolving customer problems in less time or within the TAT which also good for organisation is makes me for good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |