Subject: Re: Tech Support Candidate - Aakash Sharma
From: Abhishek Kumar <[email-masked]>
To: HR <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sat, 2 Oct 2021 02:15:34 -0700 (MST)

Akash Sharma: can be considered for other processes but not for EPOS (has slight voice clarity & MTI issues; robotic intonation) 

Nishkarsh pandey: NO 

From: "HR" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, October 1, 2021 1:47:35 PM 
Subject: Fwd: Tech Support Candidate - Aakash Sharma 

Hi Abhishek, 

Please interview him for EPOS Tech support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 9, 2021, at 8:00 PM, HR Livesalesman <[email-masked]> wrote: 

Hi Pritish, 

Please check this candidate for EPOS. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 9, 2021, at 6:57 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aakash Sharma 
E-mail 	[email-masked] 
Phone Number 	(91) 8800586838 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi, Patel Nagar near Karol Bagh 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Adobe tech support 	20 June 2021 	27,000 
Previous Employer 1 	Teleperformance 	Google content moderation 	10 Feb 2020 	23,000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- Case : 1, If I'm accessing it outside India, and that website is geo blocked, then I can use socks (sock5 indian or any good paid vpn like Cyber Ghost, nord vpn or express VPN) to access it 

- Case 2:- I'm in India, or in geo accessable location 

- 1) I'll try to open it in different browser, if it's same in all , then I'll use dns ( adguard dns or cloudflare) but we usually prefer Google dns 8.8.8.8 one. , And then I'll try to open the website. 

- 2) If it still doesn't work, then I'll go to c drive, in host file .TXT location and will put # before ndtv.com or remove that entry) and will restart the computer 

And voila ! 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Turn on bluetooth on your smartphone 
- Turn on bluetooth on a speaker 

And then search the name of the model number and connect it. 
What according to you makes you a good candidate for customer service or technical support job? 	- I love gadgets and a good learner. I can adapt to any new technology very quickly. 

I want to work in all kinds of technical jobs. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4