Subject: Tech Support Candidate - DEEPAK RANA
From: DEEPAK RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 05:14:45 -0400

| | Tech Support Test

Name | DEEPAK RANA
E-mail | [email-masked]
Phone Number | (+91) 9855539955
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 21North | Team Leader | 15 days | 37000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st On Bluetooth
Search devices & after scan click on device
ok

What according to you makes you a good candidate for customer service or technical support job? | Good Knowledge about product
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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