Subject: Tech Support Candidate - Archana Pandita
From: Archana Pandita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 05:05:27 -0400

| | Tech Support Test

Name | Archana Pandita
E-mail | [email-masked]
Phone Number | (91) 9818442861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer service non tech

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco binary semantics | Quality analyst | Nov | 39000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will first check if any other website is working or not. If yes, then it means there is an issue with only ndtv.com.. We can clear cache and cookies in this case.

It might also be an issue with the browser. Then we will check the ndtv.com on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to open the settings in the phone and need to select the Bluetooth settings option. Scroll down to the other devices section under Bluetooth settings. Make sure that the phone is in discoverable mode as well. Under 'other devices' select the speaker you want to pair and click on it.
What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 4 years in customer service over email and chat. I have interacted with multiple customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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