Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 04:12:05 -0400

Tech Support
Test

Name

Pradeep
Kumar

E-mail

[email-masked]

Phone Number

(90562) 24477

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mohali

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infiniti Retail Ltd

Service Incharge

45000

Previous Employer 1

Videocon D2h

Area Service
Head

21st July 2017

46000

Previous
Employer 2

Ion Exchange India limited

Senior Service
Executive

6th June 2020

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check Internet Connection Enable

2. Proxy Settings  for site restriction

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On
Bluetooth of Speaker

On Bluetooth of your phone

Pair Mobile Bluetooth with Speaker Bluetooth

What according to
you makes you a good candidate for customer service or technical support
job?

I have fourteen years experience in customer service industry.
strong technical knowledge of small and large electronics products.

On a
scale of 1 - 5 please rate your fluency in spoken English

5