Subject: Tech Support Candidate - Akshay Malhotra
From: Akshay Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 04:00:15 -0400

Tech Support
Test

Name

Akshay
Malhotra

E-mail

[email-masked]

Phone Number

(+91) 9971757928

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TaskUs

Team Leader

58000

Previous Employer 1

Acclivate International
BPO

Team Leader

55000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) Will ensure all wires and indicators related
to internet connection are installed properly and working well.

2) Make sure the system is not in airplane mode.

3) Request you to visit the setting of the browser and clear its caches and
temporary files.

4) Check your DNS

5) Request to reboot the router and the modem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Make
sure Bluetooth is switched on in Mobile Phone and Speak.

2) Make sure Bluetooth visibility is public

3) Go to setting on your phone, Bluetooth setting, search device, pair
device

What according to you makes you a good candidate
for customer service or technical support job?

1) Should
be Patient and cheerful always

2) Should be a good listener

3) Should always wear a helping attitude.

4) Must have - go getter mindset

5) Should be a quick and right decision maker

On a scale of 1 - 5
please rate your fluency in spoken English

5