Subject: Tech Support Candidate - Karan Pathak
From: Karan Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:42:42 -0400

Tech Support
Test

Name

Karan
Pathak

E-mail

[email-masked]

Phone Number

(91) 8090668115

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 56

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jubliant Foods

Restaurant General
Manager

34970

Previous Employer 1

Devyani International

Restaurant
Manager

Apr 2021

Previous Employer 2

Pytwo food

Regional
Customer Care Manager

Apr 2019

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the website is entered correctly.

Check for internet connection.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
bluetooth speaker.

Make it on pairing mode

Switch on bluetooth on connecting device

Search for device

Pair with the device

What according to you makes you a
good candidate for customer service or technical support job?

A Hotel management graduate with an extensive experience in
customer service and management of 8+ years.

Proficient level of problem solving skills.

Proficient level of patience and listening skills.

On a scale of 1 - 5
please rate your fluency in spoken English

5