Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 09:38:58 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutrabay.com | Senior customer support agent | Still working | 27000
Previous Employer 1 | American Express | Business analyst | June 2020 | 27000
Previous Employer 2 | Hotel Double tree by Hilton | Travel desk executive | January 2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the page and check all the details I put on the search bar are correct or not.

Then I will check my internet connection if the connection is okay then I will try to auto troubleshoot the issue.

If still it doesn't work then I will switch off the system and restart it again and check all the wires are correct.

Still if am unable then I will contact my internet service provider and request him to check my connection.

After getting the confirmation from the service provider I will be able to check the requested website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth on both the devices

Start pairing

Connect them and start enjoying

What according to you makes you a good candidate for customer service or technical support job? | I don't have any such particular experience in the technical support but I can easily handle the situation with my previous experiences
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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