Subject: Tech Support Candidate - Krishna Kumar Yadav
From: Krishna Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 09:34:43 -0400

| | Tech Support Test

Name | Krishna Kumar Yadav
E-mail | [email-masked]
Phone Number | (110063) 9910386074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global Technology | Customer support engineer | NA |
Previous Employer 1 | Vayam Info Solution | Remote Desktop Dupport | August 2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While browsing the same if i got any error firstly I'll try to open the same in link in another browser and if the error persists there and I'll delete all the browsing history and cookies.
If then also it is not working then I'll try to connect another wifi network and then connect the same website. If then also it is not connecting then I'll reboot the system and try to connect again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I'll on the Bluetooth speaker and then on my mobile phone I'll on my Bluetooth and search for the new device. There I'll get the name of same Bluetooth device which i need to connect, I'll click on add the same device.

What according to you makes you a good candidate for customer service or technical support job?

For a Technical support candidate must have the knowledge of all the basic laptop troubleshooting i.e (hardware & software)
He must have the knowledge of Active Directory, Office365, software troubleshooting, not to excalate VIP calls, Ticketing tool.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |