Subject: Tech Support Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 09:29:53 -0400

| | Tech Support Test

Name | Sandeep Sharma
E-mail | [email-masked]
Phone Number | (+91) 9871215555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amadeus India Pvt Ltd | Manager IT | Currently working | 65000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First referesh the page in the browser
after it clear browser cookies
then check the system antivirus and firewall both can be blocked the site. check dns whether er site is resolving or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth settinhs and assign a name for the phone and search available connections and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in System Administration that's why I find better than others for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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