Subject: Tech Support Candidate - Karn loyola
From: Karn loyola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 07:13:11 -0400

| | Tech Support Test

Name | Karn loyola
E-mail | [email-masked]
Phone Number | (110068) 7991170824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo | Officer security | December 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try opening the website on another browser, like mozilla firefox and press key f5 to refresh the page until it pops up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on the speaker and then turn on my mobile bluetooth from setting option.
Secondly I will tap on my bluetooth device name and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

Can explain better.
Communicate well.
Can research and talk on it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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