Subject: Tech Support Candidate - Supriya Nandini
From: Supriya Nandini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 06:53:14 -0400

Tech Support
Test

Name

Supriya
Nandini

E-mail

[email-masked]

Phone Number

(91) 7667179762

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhubaneswar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Are you having trouble with a particular website?
Trouble with every website? Here's a list of general purpose troubleshooting
steps that you can take which might help. They're not going to fix every
problem, but they're some good "First steps" to take and they might just fix
your problem straight away.

Refresh the page

Sometimes when you load a webpage, things just don't work quite right - for too
many reasons to list, a page might just simply not load correctly the first
time. So the first thing to try is simply reloading the page. Forcing a complete
refresh and download of a page tells your web browser to try downloading and
displaying everything again.

Follow our guide to forcing your web browser to fully reload a webpage for
instructions on how to do it with your web browser.

Make sure JavaScript is enabled

While all websites should aim to work as best as possible without relying on
JavaScript, the fact is that most websites these days do unfortunately require
JavaScript to be enabled. If you don't have JavaScript enabled then some
websites won't load at all, or will only partially load, so making sure you've
got it enabled in your web browser is a good place to start.

Start by checking our detection page to find out: is JavaScript enabled? If it's
not enabled in your browser, here are some guides to help you enable JavaScript.
This alone might be enough to fix a website that's not loading properly or
looking weird.

Make sure Cookies are enabled

The next step is to check whether cookies are enabled. You should only ever need
"First-party cookies" enabled ("Third-party cookies" are only usually used by
advertisers and social network trackers) - but if you need to, you can check if
Third Party cookies are enabled as well.

If normal/first-party cookies aren't enabled in your browser, you can try
enabling them to see if it helps. Follow our guides to enable cookies.

Clear your cache and cookies

When your web browser loads the pages that you look at, it normally stores a
copy of the files it uses to show these pages on your computer/phone. This helps
speed up your browsing, because if you reload the page it doesn't have to
download everything again. And also, if you go to a different page on the same
website it doesn't have to re-download everything to make the page work - for
example, the logo and the icons are already temporarily stored on your computer
so it doesn't need to waste time and data re-downloading them.

Normally this is great because it saves your browser from having to keep
re-downloading common elements of the site. However if the collection of cached
temporary files gets out of sync with the live website, it can cause problems.
You can fix this by clearing your cache and cookies.

Make sure your web browser is up to date

If you're using a very old web browser then it might be having trouble working
with modern websites. First, check if your web browser is up to date and if it
isn't, follow our instructions to update your web browser.

Restart your web browser

It might sound strange that simply restarting your web browser might solve the
problem you're having with a website, but web browsers occasionally do just get
a bit "mixed up" - we've found that restarting them is a simple and quick way of
going back to a more "fresh" state, so give it a go.

Try a different web browser

Not all web browsers are created equally - some have more features than others,
and some might have bugs or limitations with certain features that prevent some
websites from working properly.

If you're consistently having trouble with a website, one thing you can do is to
try a different web browser and see if the website you're having trouble with
works in it instead.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Whether
you’d like to take your wireless speaker out for a picnic, on vacation or
simply fill a room in your house with sound, connecting your mobile to your
speaker can be a little tricky. Here’s a quick guide that will run through the
steps needed to make sure you won’t have to rely on your smartphone’s
speakers anymore:

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again. Just
make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and
tablets at the same time, so simply follow the above steps to connect them as
well.

Please note that some speakers, especially the newer ones, now come with an NFC
feature that makes it even easier to pair. To connect via this method, simply
turn on NFC on your smartphone and tap the touch mark on the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
First" is a mantra for any Organisation to suceed in its business. I follow this
mantra.  Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.

On a
scale of 1 - 5 please rate your fluency in spoken English

4