Subject: Tech Support Candidate - Atul Kumar
From: Atul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 03:15:48 -0400

| | Tech Support Test

Name | Atul Kumar
E-mail | [email-masked]
Phone Number | (91) 9560820904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icai | Management trainnee | | 25000
Previous Employer 1 | Gaursons | It- executive | 31 august | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps required.
1. Firstly I will check what type of error will come.
2. Check the ISP and ip setting of browser.
3. Check the LAN setting in network.
4. Check the browser setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps required
1. Firstly switch on Bluetooth of both the devices.
2. Search name on phone of Bluetooth device.
3. Then paired with it.
4 use passcode Or it will connect automatically.
5. Your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Resolve issue with minimal time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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