Subject: Tech Support Candidate - Abhishek Raj
From: Abhishek Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 02:55:00 -0400

| | Tech Support Test

Name | Abhishek Raj
E-mail | [email-masked]
Phone Number | (91) 7982615771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Baazigames | Customer support | 6th September | 22665
Previous Employer 2 | Concentrix | Customer associate | January | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In first step you will need to open another tab and try opening different website and check if you are facing the same issue.
If you face similar issue go to menu open settings clear cache and cookies and clear history. Then try opening the website on your preferred browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth setting on your mobile phone.
2. Search for the name of your Bluetooth speaker and click on that.
3. As you get the name click on that and it will show you a code with the option to pair the Bluetooth to your device. Click Pair.
4. The device will be connected with the mobile.

What according to you makes you a good candidate for customer service or technical support job? | The most important thing for both customer service or technical support job is the resolution and satisfaction of your customer which they receive from us once we resolve their concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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