Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 01:46:42 -0400

| | Tech Support Test

Name | Vinod Kumar
E-mail | [email-masked]
Phone Number | (91) 8287219924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | News Nation Network Pvt.Ltd | Assit. Managet-IT | Working | 55000
Previous Employer 1 | TV18 Broadcast Ltd | Manager-IT | 08-2021 | 55000
Previous Employer 2 | F7 Broadcast Pvt Ltd | Engineer's Network | 01-2019 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check network connection.
2. If network is ok then i try to ping network gateway.
3. Try to disable and enable lan connection
4. Try to tracrt ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth of mobile and speaker.
2. Try to search scan Bluetooth device in mobile.
3. When found Bluetooth speaker, just pair d audio device.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. CSRs should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |