Subject: Tech Support Candidate - Karan Chopra
From: Karan Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 01:18:03 -0400

| | Tech Support Test

Name | Karan Chopra
E-mail | [email-masked]
Phone Number | (95602) 11270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Application development analyst | | 55k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear browser Cache
Reset browser and try

If still no fix
Then try accessing link on different browsers or try accessing same link on private window

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth on mobile, subsequent switch one the speaker and then press blutooth button.

Search for available devices on on in bluetooth settings and connect the relevant one by tapping on it

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Able to fix customer's issue in real time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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