Subject: Tech Support Candidate - Ashok Kumar
From: Ashok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 01:06:48 -0400

| | Tech Support Test

Name | Ashok Kumar
E-mail | [email-masked]
Phone Number | (+91) 7840849228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the URL if it is entered correctly.
2. Check for the internet connection whether it is working or not.
3. If not, then restart the internet connection.
4. Check for cached data and clear all cached data along with cookies.
5. Restart the browser and try to open the website again.
6. If the problem still persists, it might be the error of the server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings of the phone.
2. Open bluetooth settings and scan for the device.
3. Turn on the bluetooth and hold the power button for
3-4 seconds to make it in pairing mode.
4. Connect the speaker with phone by tapping on its
name showing in the list and press ok when it asks
for the connection.
5. Enter 1234 pin if it asks.
6. Device is connected with your phone.

What according to you makes you a good candidate for customer service or technical support job?

As I have done my graduation in technical field which makes me good for the job of technical support.
I can relate to everything which the customer is struggling with.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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