Subject: Tech Support Candidate - UTTAM SAXENA
From: UTTAM SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 23:06:43 -0400

Tech Support
Test

Name

UTTAM
SAXENA

E-mail

[email-masked]

Phone Number

(208007) 7905694283

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur Dehat

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

R S INFOMEDIA AND FILMS PVT
LTD

Content writer

29 December, 2020

10000

Previous Employer 2

NCr mirror

Web content
writer Internee

1st August, 2020

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshooting why you can not visit to certain
pages can be tricky, but this guide will get you on the right path to seeing if
its a problem with your computer or elsewhere.

This guide helps you through seeing what you or what you cannot access, and gets
you to the resources you need to help fix the problem.

1. Restart the device- Many problems can be solved simply by restarting the
device. This clears caches, and forces the device to re-load the program or web
page you may be having issues with, rather than use something that may be
partially wrong.

Note- It is important to save all your data so that it should not be lost,
before shutting down the device.

2.Make sure that your internet is working-

Steps under this-

Step 1. Open your browser and type www.google.com, then press enter button or
return.

Step 2. Make sure you are able to load Google.com. Once Google.com is loaded
type something in your search box(www.ndtv.com) and then Google search it.

Step 3. Make sure results load properly.

Step 4. If searching does not work make sure that your device is connected to
the internet. You should fix the internet connection problem before
proceeding.

3. Some websites gives us the information if the above mentioned website is down
for that particular user or for everyone.

Step 1. In your preferred search engine such as Google Chrome or Firefox go in
the search box and type down for everyone or just me

Step 2. In the search box of that website type the name of the website in which
you are troubling to get to and press enter or return.

Step 3. Look at the result in the site to determine if the website is down just
for you or everyone is having the same problem. If results return not just you,
then everyone is having troubles in navigating the website and if the result
shows Its just you, then internet connection problem is from your router or
internet provider.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Go to
settings.

2. Navigate to Bluetooth setting.

3. Turn on Bluetooth.

4. After that a list of available Bluetooth devices nearby is shown. If your
Bluetooth speaker brand name does not appear make sure you make your Bluetooth
speaker discoverable by pressing the button with Bluetooth symbol on your
speaker.

5. On your mobile select the speaker (it might be a random product number but
should have bluetooth speaker brand name listed) you are connected!

What
according to you makes you a good candidate for customer service or technical
support job?

Customer First is the mantra of success for any
organization in its business. I follow the same mantra. Being responsive with
positive attitude, taking accountability and ownership, understanding Customer
issues as a partner and providing cost effective and best solutions towards the
problem before the customer realises and will give positive review for the help
given by me, either it is technical or non technical.

On a scale of 1 - 5
please rate your fluency in spoken English

3