Subject: Tech Support Candidate - Raghuvir Pandit
From: Raghuvir Pandit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 22:19:37 -0400

Tech Support
Test

Name

Raghuvir
Pandit

E-mail

[email-masked]

Phone Number

(91) 9871005292

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

South Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Database administration

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mind mines innovations pvt ltd

Manager

NA

65000

Previous
Employer 1

Gmore technology pvt Ltd

Manager

April 2018

50000

Previous Employer 2

Sify technology ltd

Product
Specialist

March 2013

25000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
computer user: I'll check the internet connection/Lan coblfirst

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth in mobile

2. Power on to Speaker

3. In mobile handset, I'll scan the new device to pair in Bluetooth module

4. Select the Speaker by name and pair

5. It will send a 6 digit code to verify and connect.

What according to you makes you a good candidate
for customer service or technical support job?

I am
having excellent knowledge to support/guide/motive customer or end user on our
products.

On a scale of 1 - 5 please rate your fluency in
spoken English

4