Subject: Tech Support Candidate - Nishkars Pandey
From: Nishkars Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 21:59:22 -0400

| | Tech Support Test

Name | Nishkars Pandey
E-mail | [email-masked]
Phone Number | (+91) 8448223055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra ltd | Sr Associate technical support | 18th August 2021 | 32000
Previous Employer 1 | Convergys india service pvt ltd | Technical Associate | 14th Jan 2020 | 22000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to fix this issue first we need to check the basic things such as:

1. Check Internet connection.
2. Clear catch and cookies from the browser settings.
3. Close the browser.
4. Restart the browser.
5. Open the website www.ndtv.com
We are all set now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put your Bluetooth speaker in pairing mode by pressing and holding the Power button or Pairing button.

2. On phone Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

3. It will give u a sound bluetooth connected successfully.

All set now.

What according to you makes you a good candidate for customer service or technical support job?

1. I do have a experience of 3.5 year in technical support roll.

2. I'm technical graduate.

3. I have good troubleshooting skills and quick problem solving skills.

4. I have good command on windows applications and operating system.

5. I'm hard working and can work in any environment.

6. Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realize.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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