Subject: Tech Support Candidate - Akshit saxena
From: Akshit saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 19:36:36 -0400

Tech Support
Test

Name

Akshit
saxena

E-mail

[email-masked]

Phone Number

(+91) 7409838666

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Cloud/tech support associate

NA

34000

Previous
Employer 1

NA

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will try to open the website in some
other internet browser and if it still doesn't works I would go to the settings
tab and will clear the past history i.e. cache and cookies and then will try
again or I can remove the antivirus or inbuilt firewall which sometimes prevent
this action due to their privacy policy.

I will try to access it through my cell phone to check if the website is working
properly or if there is some issue with the website.

There may be a possibility that the issue I am facing is due to my internet
connection .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the bluetooth device and put it in
the  pairing mode.

2. Go to settings > bluetooth > turn on.

3. Search for available devices and click on pair.

4. Press ok to pair.

5. Device connected

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication is the key for technical support to get through the issue and
which I possess few more skills which I think I have are product knowledge,
problem solving attitude and the most important customer focused .

On a
scale of 1 - 5 please rate your fluency in spoken English

4