Subject: Tech Support Candidate - Kavita Kavita
From: Kavita Kavita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 14:49:36 -0400

Tech Support
Test

Name

Kavita
Kavita

E-mail

[email-masked]

Phone Number

(706) 5311235

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgoan

Which best describes your Technical
Support capabilities

I don't have experience or skills for
Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

plicybazaar.com

QA

March2021

28700

Previous Employer 2

IndiaMART

PDE

July2018

2300

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

A

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off

Swipe down from the top of the screen.

Tap Bluetooth .

Step 1: Pair a Bluetooth accessory

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

CSRs
should display resolve differently than most people. The ideal candidate tends
to be passionate about their work and get a lot of enjoyment and pleasure out of
it. Reliability: Tendency to behave in an uncompromising and consistently
honest, moral, and ethical manner

On a scale of 1 - 5
please rate your fluency in spoken English

4