Subject: Tech Support Candidate - BADAL AGRAWAL
From: BADAL AGRAWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 14:37:56 -0400

| | Tech Support Test

Name | BADAL AGRAWAL
E-mail | [email-masked]
Phone Number | (91) 7678667710
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INNTHINK TECHNOLOGIES | TECH SUPPORT | 30/9/21 | 15000
Previous Employer 1 | Elcaimino Softwares | Customer Suport | April 2021 | 19000
Previous Employer 2 | Leayan Global Pvt Ltd | Distribution Sales | Sep 2021 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check the internet connection is proper or not if still facing a clear cache and cookies of the further browser then I need to check the version may the browser not Support address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Should be a good listener.
Should have good troubleshooting skills.
should be soft-spoken.
The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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