Subject: Tech Support Candidate - Nitesh Nitesh
From: Nitesh Nitesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 13:50:42 -0400

| | Tech Support Test

Name | Nitesh Nitesh
E-mail | [email-masked]
Phone Number | (91) 9807010505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Service Delivery Manager

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IND Innovation Pvt Ltd | Service Delivery Manager | | 45000
Previous Employer 1 | Sureworks Infotech Pvt Ltd | Team Leader | | 30000
Previous Employer 2 | Takshak Telecom Pvt Ltd | ENGINEER | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First to check the error which error is getting in the user computer according to that next steps should be taken
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth settings on the bluetooth then search then connect to the bluetooth with the associated name then apply password if any then it will be connected
What according to you makes you a good candidate for customer service or technical support job? | No escalation from customer related to me
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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