Subject: Tech Support Candidate - Imanpreet Singh
From: Imanpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 13:46:51 -0400

| | Tech Support Test

Name | Imanpreet Singh
E-mail | [email-masked]
Phone Number | (0120) 8800623246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 49 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entab infotech | Technical support Engineer | Aug 2020 | 40000
Previous Employer 1 | Promotional club | Engineer | Feb 2020 | 25000
Previous Employer 2 | Educomp solution | Engineer | Sep 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There is three cases first is internet not available second is proxy error  and the third is security certificate error.. it totally depends on sictuation
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the bluetooth speaker then open bluetooth of mobile . After that search the device then pair it. After pairing it on working
What according to you makes you a good candidate for customer service or technical support job? | Can resolve customer query in  easy and understanding language through the point or steps through that customer can resolve it issues
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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